MARU has appointed a Privacy Officer who is responsible for monitoring and enforcing compliance with this Policy. Should you have any questions regarding this Policy, you can contact our Privacy Officer by email at firstname.lastname@example.org, or by mail at:
2 Bloor Street East, Suite 1600
Toronto, ON M4W 1A8, Canada
Attention: Privacy Officer
You may also call us at any of our numbers listed at https://www.marumatchbox.com/contact/.
MARU owns and operates The Chase Community ('Community'). When you provide any information to the Community, you are submitting this data directly to us.
Data Collection & Use
Our Community is focused on providing you with the opportunity to voice your opinions on a variety of topics and issues. Your opinion is important to us and is the primary focus of the data we collect. In order to facilitate your membership and ensure that we are including you in relevant studies, we create a profile of you. To do this, we collect your consent to capture and store personal information you share such as your name, email address, gender, age, and other household information. On occasion, we may automatically add information from your survey responses to your profile. We may also request information about others residing in your household, including children. All information is viewable by us, and may be shared with third parties as outlined below.
When taking part in activities, we ask that you do not provide personal information unless it is explicitly requested. For example, do not provide information about a health condition in a field that is requesting information about your favorite food. When submitting information about others, we require that you obtain their consent before providing their information to us.
Any time you participate as a respondent in one of our activities, you can be assured that your individual responses will be kept confidential and will only be shared as outlined in this Policy. You are free to choose whether or not to participate in an activity and free to discontinue participation at any time.
Sharing of Information / Third Parties
Clients who purchase survey data from us receive aggregate, anonymized data and survey results that do not identify individual respondents. We will share your personal information with Chase as our client and other third parties under the following circumstances:
• The third party provides a service to us, such as a hosting provider, and is contractually bound to protect the confidentiality of your personal information;
• To administer points, sweepstakes/contests and other promotions;
• Where you are participating in a study conducted by or on behalf of our client, Chase;
• You post the information while participating in an open discussion forum; or
• When we believe it necessary to comply with the law, to protect the rights or safety of our website, other users, or third parties.
We may transfer your personal information to
• A member of the Maru Group, which means our affiliated companies, including our parent holding company and its subsidiaries, located in Canada (equivalency rating for GDPR) , USA (Privacy Shield and BCRs), the UK (GDPR) and/or Argentina
• Selected third parties including: business partners and customers (as per Data Protection agreements and addendums)
Communications from the Site
As a community participant we will contact you on a regular basis during the study to ask you to participate in activities, respond to your queries and to administer rewards. In order to participate in our Community, you must consent to receive emails from us. The first email you receive from us will be sent to confirm your participation (?) subscription and verify that the email address you have provided is valid. Subsequent emails will be sent to invite you to participate in activities, to respond to your inquiries and support requests, and to administer rewards.
Cookies and Related Technologies
At any time, you may choose to opt-out of our Community by clicking the Unsubscribe link at the bottom of our emails, by using the Unsubscribe option in the Profile area of the member portal, or by contacting us directly via the contact information listed above. Please note that when you unsubscribe, we will not only cease sending you emails, we will also deactivate your membership. Any information you have submitted to us, including survey invites and personal information will continue to be retained in accordance with our data retention practices outlined below. Any rewards you may be eligible for will be immediately forfeited and cannot be reclaimed even if you sign up again at a later date.
Opting-out of our Community does not unsubscribe you from other Communities you have chosen to join, including Associate and other Communities. If you have opted-in to participate in an Associate survey or have otherwise become a participant in one of our client's communities and wish to be removed, you will need to contact them directly to unsubscribe.
We will retain your personal information and survey responses for as long as it remains necessary or relevant for the purposes we have identified or as permitted/required by law. For example, we may need to retain the personal information of an unsubscribed member for the purposes of maintaining the integrity of the study, or to honor that member’s opt-out preference (by retaining the email address). If you would like to explicitly request the removal of your personal information, please contact us using the contact information listed above. Non-personal information is not subject to any retention limitations and may be retained indefinitely.
Changes to This Policy
MARU encourages you to periodically review this Policy to stay informed of how we manage your personal information. If any changes are made to this Policy, MARU will revise the "Last Updated" date that is indicated on the Policy.
Last Updated: June 2021